Terms and Conditions

Welcome to LuxFlatPick. By accessing or using our services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Company Information

LuxFlatPick GmbH
Hochstrasse 135
3600 Thun, Switzerland
Phone: +41 33 225 40 14
Email: contact@luxflatpickgo.com

2. Scope of Service

LuxFlatPick provides premium property matching and advisory services for clients seeking luxury apartments in Switzerland. Our service includes consultation, tailored selection, and coordination with property owners or agents.

3. User Responsibilities

You agree to provide accurate information during consultations and respect all legal regulations and agreements related to any properties shown or booked through our service.

4. Booking Process

Bookings are subject to availability and confirmation from property owners. LuxFlatPick does not own the listed properties and acts solely as a matchmaking and advisory platform.

5. Pricing and Payment

Service fees are outlined clearly during consultation or on our pricing page. Payments must be made through the accepted methods before any viewing or engagement is confirmed.

6. Refund Policy

If you are not satisfied with the service, you may request a refund within 7 calendar days after your initial payment, provided that no property visits or personal consultations have taken place. Once a visit or detailed advisory service is conducted, the fee becomes non-refundable.

7. Cancellation

You may cancel your request at any time before confirmation. After service execution has begun, cancellation does not entitle you to a refund unless otherwise specified above.

8. Limitation of Liability

While we strive to ensure all information provided is accurate and up-to-date, LuxFlatPick is not responsible for changes in property availability or external inaccuracies. We act as an intermediary and not a real estate broker or agent.

9. Privacy

Your data is handled according to our Privacy Policy. We never sell or misuse your personal information.

10. Governing Law

These terms are governed by Swiss law. Any disputes will be handled by the competent courts of the Canton of Bern.

11. Changes to Terms

We may update these Terms from time to time. The latest version will always be published on this page with an effective date.

Effective Date: June 2025